Privacy Policy

This Privacy Policy was last updated on 13 Apr 2026

1. Our Website & Agency Services

Our website address is: https://crosense.co Crosense is a UI/UX design agency providing digital product design, UX audits, and strategy services. We collect data directly from you when you inquire about our services, subscribe to our insights, or collaborate with us on design projects. We also collect technical data automatically to improve our website experience and showcase our portfolio effectively.

2. Data You Provide to Us

We collect information that helps us manage our client relationships and deliver high-quality design solutions:

  • Inquiry Data: If you contact us for a project, we collect your name, business email, company name, and project details.
  • Career Data: If you apply for a position at Crosense via our "Join Us" page, we collect your CV, portfolio link, and contact information.
  • Collaboration Data: During a project, we may collect feedback, brand assets, and user research data you share with us.

3. How We Collect Data

We use standard digital tools to understand how users interact with our agency’s digital presence:

  • Cookies & Analytics: We use tools like Google Analytics to see which case studies or services are most interesting to our visitors.
  • Contact Forms: Information is collected when you fill out a "Book a Call" or "Contact Us" form.
  • Third-Party Platforms: We may receive data if you interact with Crosense on platforms like LinkedIn, Behance, or Clutch.

4. How We Use Your Data

We process your information for the following business purposes:

  • Project Communication: Responding to your inquiries, sending project proposals, and managing day-to-day design collaboration.
  • Service Updates: Sending you administrative messages regarding our agreements or updates to our service offerings.
  • UX Research: If you participate in a user interview or usability test organized by Crosense, we use that data (with your consent) to improve the products we design.
  • Marketing (Optional): Sending newsletters about UI/UX trends or Crosense agency news (you can opt-out at any time).

5. Your Choices & Data Control

You have the following rights regarding your information:

  • Opt-Out: You can choose not to provide specific business details, though it may limit our ability to provide an accurate project quote.
  • Unsubscribe: To stop receiving our agency updates, use the "unsubscribe" link in our emails or contact us directly.
  • Cookie Management: You can restrict or block cookies through your browser settings. For broader control over tailored advertising, you can visit the Network Advertising Initiative or Digital Advertising Alliance.
  • Access & Updates: To update your business contact information or request the deletion of your data, please contact our team.

6. Our Policy Concerning Children & Privacy

As a B2B design agency, our services are not directed at children. Children under 16 should not use our Services or provide any personal data. If we discover we have collected information from a minor, we will delete it immediately in compliance with legal standards.

7. Contact Us

For any questions regarding this Privacy Policy or how Crosense handles your design-related data, please contact us at:

  • Email: [email protected]
  • Office: CO3 Social Office 2-3 Jalan Merbah 1, Bandar Puchong Jaya, 47170 Puchong. Selangor, Malaysia.