Introduction
At Crosense, knowledge sharing was part of the culture. But over time, the team realized that sharing alone was not enough—what mattered was whether it was truly effective.
Most sessions followed a familiar format: one person spoke, others listened. Information was delivered, but whether it was truly understood or applied remained unclear. Over time, the gap between delivery and absorption became harder to ignore.
Why Workshops Matter
As projects grow more complex, designers at Crosense are taking on bigger roles. They are no longer just designing screens—they are guiding discussions and helping teams make decisions.
The team has started running workshops, both internally and with clients. But a few common challenges kept appearing; this training was designed to address exactly these issues:
- Workshops turning into normal meetings
- Low interaction from participants
- Unclear outcomes
Inside the Workshop
The training was led by Crosense CEO, Vermillion Choo — and she did not approach it as a lecture, but as a workshop itself.
The session became a live demonstration. Instead of explaining from theory, Vermillion walked the team through what a well-run workshop actually looks like in practice.
At the core of her message, one idea stood out:
“A workshop is not one-way output. It’s a space where everyone learns, shares, and absorbs together.”
Throughout the session, she shared simple and practical guidance:
- Opening — setting the tone from the very first minute
- Ice Breakers — using different approaches to engage different types of participants
- Know Your Participants — understanding who is in the room before deciding how to lead
- Interaction Activities — designing engagement so participation feels natural
- Debrief — closing with a clear and structured summary
She also emphasized the importance of understanding the people in the room:
“Understanding your audience decides how you should conduct the workshop.”
Learning by Practice
Rather than just listening, participants were asked to design a workshop opening on the spot based on a given topic. This hands-on exercise pushed them to think about:
- How to start a session in an engaging way
- How to involve people from the beginning
- How to observe your participants
What the Team Took Away
By the end of the session, designers had worked through a framework they could apply immediately—to internal sessions, client workshops, and any space they might need to lead.
Workshops, especially with clients, can easily lose direction if not handled well. This training showed how to:
- Keep participants engaged
- Guide discussions with clarity
- Ensure every session leads to a meaningful outcome
Why Crosense Did This
This workshop reflects what Crosense believes—that good work goes beyond deliverables. It also happens in the room, through how teams think, discuss, and align.
Led by Vermillion Choo, the session helped designers move from simply running meetings to driving workshops with meaningful outcomes.
A small shift—but one that can make a real difference.